We send all our customers an email confirming the dispatch and also provide them a tracking number.
Once your order has been dispatched, you will receive a tracking number via email which you can use to locate your order. You can also check your order status by filling out this form. Alternatively, you can call us and one of our customer service representatives will gladly help you track your order.
Tracking numbers may take 24 hours to update. Therefore, we advise you to be patient if your order is not trackable immediately after confirmation.
Your orders are dispatched by us only via reputed courier companies. However, for a few delicate orders, we utilize the services of our in-house delivery team.
Your order can be delivered at any time between 9:00 am and 6:00 pm from Monday to Saturday. Please make sure that you are available for receiving the order. In case you are not present, please ask one of your family members or friends to collect the item on the specified address.
Most of the orders are dispatched from our international warehouses and shipping them into the country takes a while. This is why we give an estimated time of 8-12 business days (excluding weekends & bank holidays). You can get your order delivered within 48 hours if your desired product is available in our local warehouse.
In order to skip the tedious process of entering your personal details every time you purchase an item from us, we recommend that you create an account on Tejar.pk which will allow us to recognize you quickly the next time you log in. Just visit our website and quickly fill out a form or simply use your Google/Facebook login credentials to create an account, and voilà! You’re good to go.
If you wish to place an urgent order for the first time, you can check out as a guest. However, this option is not recommended in the long run as you will have to enter your details every time you place an order.
Please ensure that you are entering the correct login details. All login credentials are case sensitive. Never share your login details with anyone.
Don’t worry. You can request a new password by using the “forgot password” option.
You can cancel the order only after you have received the ‘order confirmation’ email. The cancellation option is available on our website. You can also initiate cancellation by giving us a phone call.
It is our top priority to double check your order requirements with you before we ship your desired product. In a rare occurrence, if you receive the wrong item (e.g. color or size being different to what you had ordered), please contact us immediately with complete details of the order requested by you and the item you have received.
Please contact our technical support immediately if you get a defective or damaged item on arrival. This issue can arise under extremely rare circumstances and we take charge of the situation without any delay. Connect with our technical support with an evidence of the issue you are facing and the order number. On certain occasions, we may ask you to send clear pictures of the damaged product along with the original packaging and complete accessories. Once the conveyed defect or damage is verified, we will charge claims to the respective manufacturer of the product. Please note that it is the customer’s responsibility to bear shipping charges in the entire return process.
Follow the simple steps below to request a refund
(Please note that it will be solely your responsibility to bear all shipping charges to return the product from your address to our office.)
All returns are subject to a 15-25% restocking fee, depending on the item being returned. All items must be returned in original packing. An item that you have opened and is without any defects does not qualify for a return.
In case you wish to return an order, you have 7 business days within which you can contact our Technical Support Department and return the product.
An order takes 8-12 business days to process if the item you require is in our international warehouse. Orders that are available in our local warehouse are dispatched immediately and normally delivered within 24-48 hours.
Please contact our customer services to enquire if the product you require is available in our local warehouse or the international one.
We try our level best to deliver your products in time. However, if the delivery gets delayed, you will be notified immediately by one of our customer service representatives on the contact details you have shared.
No, we entertain orders initiated by customers residing in Pakistan only.
All orders above PKR 4,900 qualify for free standard delivery across Pakistan. Your eligibility for free standard delivery is specified on the product page and at checkout along with an estimated delivery time. A minor shipping fee is charged on all non-qualifying orders. Any delivery charges you might have to pay can be viewed during the checkout process.
Yes, if you are a resident of Karachi, you can select the "store pick-up" option during checkout to collect the order yourself. You will be notified via email once your order is ready for collection. Orders can only be picked during business hours. Please inform our customer service representative before visiting our local store so that we are ready to greet you and hand over your order to you.
All you need is your order number and your original NIC for verification purposes. In case the order is being collected by a person other than you, please inform us beforehand via email with valid details of the individual you have assigned for pick-up. Any person attempting to pick-up your order without being able to provide sufficient proof of identification will be denied.
To find out about our store address and timings, visit here.
Your order being delivered in parts is perfectly normal if you have purchased multiple items at once. This is because some items are readily available while others take time. Our customer service representatives make sure they notify you in advance if such a situation arises.
We only accept advance payment for all orders. Unlike other stores, Tejar usually ships items from its overseas stores (in the US & UAE) and the advance payment policy aims to encourage serious buyers to enjoy a shopping experience with Tejar.pk that will make them keep coming back to the website again and again. It is worth noting that we do have a partial payment policy keeping in view the convenience of our customers.
For orders worth more than PKR 50,000, we offer customers the facility of making partial payments. As part of the partial payment policy, you are required to pay 50% of the total amount in advance and the balance payment has to be made before the order is dispatched.
You are required to email or WhatsApp us the proof of payment i.e. receipt/screenshot so that we can begin processing your order.
The payment instructions are provided in an order confirmation email.
You can transfer the payment online to our account number or deposit the payment in our account by visiting your nearest bank. Alternatively, you can use your preferred mobile account e.g. Easypaisa, Jazzcash/Mobile Paisa, Upaisa, Timepay (for orders over PKR 50,000) to pay for your order. Moreover, we accept payments made to us in the form of cheque/pay order carrying our bank account details.
Yes, you can. To use this method, simply provide us with a picture of your card (both sides) for verification and we will use the given information to charge for your order. Please note that we fully respect the privacy of your card information and will keep it secure & confidential at all times.
On bulk purchases we can offer very tempting rates. All you have to do is call us and share your bulk order requirements and we will make sure you get an offer you can’t refuse.